Please read these terms and conditions of use carefully before using this website. These terms and conditions apply to all visits and use of the site, as well as to the content (as defined hereafter), information, recommendations and/or services provided to you on or through the site.
By accessing and using the site, you agree to be bound, without limitation, to these terms and conditions in addition to any other law or regulation that applies to the site, the internet, and/or the world wide web.
If you do not agree to these terms and conditions - please immediately leave this site.
For customers purchasing from international markets, prices are as marked and do not include GST. Customers may be responsible for any applicable import duties, taxes, or customs charges imposed by the destination country. For customers purchasing within Australia, GST is included in the listed price of the products.
The site is owned and operated by Astari. All of the content featured or displayed on the site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software (Content), is owned by Astari. All elements of Astari's websites, including, but not limited to, the general design and the content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted by applicable copyright laws or under this or another agreement with Industrie, no portion or element of the site or its Content may be copied, reproduced in any form or retransmitted via any means and the site, its Content and all related rights shall remain the exclusive property of Industrie unless otherwise expressly agreed.
All copyright featured or displayed on the site is owned by Astari. Except as may be otherwise indicated in specific documents within the site, you are authorised to view, play, print and download documents, audio and video found on the site for personal, informational, and non-commercial purposes only. Except as permitted by applicable copyright laws, you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the site. Except as authorized under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the site. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from material found on the site.
In the event you download software (including but not limited to screensavers, icons, videos and wallpapers) from the site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you by Astari. Astari does not transfer title to the software to you. You own the medium on which the software is recorded, but Astari retains full and complete title to the software, and all intellectual property rights therein. Except as permitted by applicable copyright laws, you may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the software to a human-readable form.
All trademarks, service marks and trade names of Astari used herein (including but not limited to the word mark "Astari") are trademarks or registered trademarks of Astari, unless stated otherwise. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Astari trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the site, without Astari's prior written consent. The use of Astari trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the site in any external internet site or the creation of links, hypertext, links or deeplinks between the site and any other internet site, is prohibited without the express written consent of Astari.
The site and the content are provided ‘as is’ and except to the extent required by law, without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. The information on the site is for general information purposes only and does not constitute advice.
Astari does not represent or warrant that the information and/or facilities contained on the site are accurate, complete or current, or that the site will be uninterrupted or error-free, or that any defects in the site will be corrected or that the site or the server that makes the site available are free of viruses or any other harmful components. Except to the extent required by law, Astari does not make any warranties or representations regarding the use of the materials in the site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.
Astari reserves the right to suspend or withdraw the whole or any part of the site at any time without notice without incurring any liability.
Your use of the site is at your own risk. Where conditions and warranties implied by applicable law cannot be excluded, Astari limits its liability where and to the extent it is entitled to do so. Otherwise, neither Astari, nor any of its affiliates, officers or directors nor any of its agents or any other party involved in creating, producing or delivering the site will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use the materials on the site, including damages caused by viruses or any incorrectness or incompleteness of the information on the site, or the performance of the products, even if Astari has been advised of the possibility of any such damages.
For your convenience and to improve the usage of the site links to third parties are inserted.
These links take you outside Astari's service and off the Astari site and are beyond Astari's control. This includes links to partners that may use Astari's logos as part of a co-branding agreement. The sites you can link to may have their own website terms and privacy policy and although Astari seeks to protect the integrity of its site, Astari is not responsible and cannot be held liable for the content and activities of these sites. You therefore visit/access these sites entirely at your own risk. Please note that these other sites may send their own cookies to users, collect data or solicit personal information.
You are prohibited from using the site to post or transmit, any infringing, threatening, false, misleading, inflammatory, libelous, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal material or any material that could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. You are also prohibited from using the site to advertise or perform any commercial solicitation.
You agree to indemnify, defend and hold harmless, Astari, its directors, officers, employees, consultants, agents and affiliates from any and all third party claims, liability, damages and/or costs arising from your use of this website and these terms and conditions.
By placing an order through the site, you are offering to purchase a product that is subject to availability. A contract will not be formed until we have approved your payment. Dispatch times are not guaranteed as they may be subject to factors beyond our control like postal delays. Further, while every effort is made to ensure that all information uploaded to the site is accurate, in the event any typographical errors may occur in relation to the price or description of product that you have purchased, we will contact you to let you know as soon as possible and reserve the right to correct any errors and refuse orders based on incorrect information.
If you have any questions or comments about the site or any of our services, please email us: sales@astari.com.au
Astari reserves the right, at its discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of the site following the posting of changes to these terms (including the privacy policy) will mean you accept those changes.
These terms and conditions shall be exclusively governed by the laws of Australia. If any portion of these terms and conditions become void, it will not affect the validity and enforceability of the remaining provisions. The void part will be replaced by provisions that are valid and have legal effect.
last updated: 11.11.2025
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging. You can try the item on of course.
To complete your return, please email support@astari.com.au and include the following information
After submitting your request you will be receive further instructions and the return address via email.
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Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@astari.com.au.
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Exchanges
We only replace items that are still available on this website. If your item is not available anymore you are able to get a different item from the same price category.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed, and a replacement will be sent out automatically within a certain amount of days.
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Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless you did receive a wrong or defective item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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